Firstly, thank you to those that took the time to vote. We are very grateful for the feedback given such a positive response and areas to improve. The open rate of the campaign was 4.1% higher than the manufacturing industry rate. Lessons … [Read more...] about Customer Questionnaire – Feedback to survey results
Kavia customer questionnaire – email survey
Kavia Business Development and Sales Manager Iain Hill has been visiting some of our customers since his appointment in May 2012 and found opinions to be very positive, testament to our high customer retention rate. However, he can't get to … [Read more...] about Kavia customer questionnaire – email survey
Kavia Quality Performance Figures – number of customer complaints
Each quarter Kavia has a Management Meeting with Directors and Senior Managers. The agenda goes through the following: Apologies for absence Minutes of the last meeting Customer feedback including complaints Internal complaints Supplier … [Read more...] about Kavia Quality Performance Figures – number of customer complaints
